Replace a transformer yourself?
If it concerns a lost transformer that has not been built in, you can easily replace it yourself. However, we always advise against replacing a built-in transformer yourself without specific technical knowledge. When in doubt, it is always better to call in the help of an expert.
How do I know whether the transformer I am looking for is available?
Look up the Lucide product you have purchased in our webshop. On the page for this item, there is a section at the bottom with the name “Service parts for this article”. In this section, if available, the appropriate transformer is displayed, along with all other service parts available for this item.
How do I order my driver?
Again, without specific technical knowledge, never get started with a built-in transformer. If you want to order a transformer, it is best to contact our authorized sales points. You can find these quickly and easily on the “Find your point of sale” pages.
Tip: Call or email the shop first so that they can order the desired driver or transformer especially for you, they do not have these in stock as standard. Always ask for advice and help if you do not have the right expertise.